Identification & Mobile Phone Policy
Customers looking to hire equipment on a self-guided basis are required to show government issued ID (eg. passport, driving licence) prior to the hire commencing. For safety reasons, we also require a member of each party to carry a mobile phone at all times. Waterproof cases are available to borrow free of charge, but we accept no responsibility for any loss or damage associated with misuse or failure of the case.
Advance Booking Policy
Customers that wish to book hires, tours and lessons in advance are required to pay in full at the time of booking, except in the following circumstances:
Group bookings of 6+ people: A deposit of 50% of the total price is payable at the time of booking. The remainder of the balance is due at least 14 days prior to the first day of hire/the activity.
More than 3 full days prior to the activity/hire start time: Customers can cancel, rearrange or modify their booking without penalty. Rescheduling or increasing numbers is always subject to availability. Customers are entitled to a 100% refund of any money paid in the event of them cancelling.
Between 3 full days prior and 36 hours prior to the activity/hire start time: Customers may be able to modify or rearrange their activity at our discretion and subject to availability. Customers are entitled to a refund of no more than 50% of the hire/activity cost in the event of the them cancelling.
From 36 hours before the activity/hire start time or in the event of a no show: Modification or rearrangement of the booking is not permitted. No refunds will be given in the event of the customer cancelling.
Changes or cancellation requests made less than 3 days prior to the activity start time should be made by speaking to a team member on 0191 251 9412 or visiting us in store. E-mail, text, social media message or voicemail notification is not considered valid notification as it may not be seen in time.
Our Right to Cancel
Although we always endeavour to notify customers in advance, for safety reasons we do reserve the right to cancel, modify or restrict hires or activities at any time prior to or during the hire/activity without prior notification. Customers will be entitled to the following if we cancel an activity (except in event of bad behaviour):
- Hire of equipment: Refund for any unused hire period
- Activities less than 50% complete: Full refund of activity cost
- Activities more than 50% complete: 50% refund of activity cost
No compensation will be payable for any other expenses or losses customers incur in relation to the cancellation of the activity.
We reserve the right to cancel any activity or hire without prior notification in the event of customers or member of their party exhibiting bad behaviour. No refund will be payable in this circumstance. Examples of bad behaviour are: • Violating the terms of the Waiver & Risk Acknowledgement.
- Misuse, abandonment or wilful neglect of the equipment hired to them.
- Engaging in behaviour that has the potential to damage their equipment or a third party’s belongings.
- Engaging in behaviour that may endanger or cause injury to themselves or a third party.
- Failure to wear the required safety equipment issued to them at the start of the hire/activity.
- Littering, damaging or polluting the aquatic or shoreline environment and/or disturbing animals.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Cullercoats Bike & Kayak and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Cullercoats Bike & Kayak believes that customer conduct violates applicable law or is harmful to the interests of Cullercoats Bike & Kayak and its subsidiaries.
Shipping and Delivery: Merchandise
At this time, Cullercoats Bike & Kayak ships items and merchandise to locations within the United Kingdom only. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Cullercoats Bike & Kayak charges Value Added Tax at the current UK rate for products and services ordered on this Web site.
The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Cullercoats Bike & Kayak makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. The images of the products are for illustrative purposes only. Cullercoats Bike & Kayak cannot guarantee that computer displays of colour accurately reflect the colour of the products, although every effort has been made to display colours accurately. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.
CULLERCOATS BIKE & KAYAK SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL CULLERCOATS BIKE & KAYAK BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Cullercoats Bike & Kayak. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Cullercoats Bike & Kayak is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Cullercoats Bike & Kayak. The inclusion of material on this server does not imply any endorsement by Cullercoats Bike & Kayak, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Cullercoats Bike & Kayak tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.
Return Policy: Merchandise
You may purchase merchandise from this Web site by using any one of the payment options operated by the Web site. Cullercoats Bike & Kayak reserves the right to change its payment procedures at any time without prior notice to you. Whatever the case if you're dissatisfied with your order you can return any item within 28 days of receipt. In all cases, the items returned must be in their original condition, which includes any packaging. Cullercoats Bike & Kayak will not be responsible for the postage costs of returning items or merchandise. If you would like to return an item please email us at firstname.lastname@example.org. Please note that Cullercoats Bike & Kayak are not liable for returns lost in transit. Orders cannot be changed once placed.
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Cullercoats Bike & Kayak and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. Cullercoats Bike & Kayak reserve the right to cancel an order at any time for reasons relating to excessive shipping costs to a particular country or region and or due to stock shortage. In the event of legal action both parties agree that the Law of the country of business registration of Cullercoats Bike & Kayak shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United Kingdom. Both parties expressly waive a trial by jury. The Terms and Conditions constitute the entire agreement between you and Cullercoats Bike & Kayak with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Cullercoats Bike & Kayak with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorised by Cullercoats Bike & Kayak. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.